Experiences of Bipolar Patients in Accessing Digital-Based Mental Health Services in Indonesia: A Phenomenological Study
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Abstract
Mental health disorders, particularly bipolar disorder, significantly impact individuals' psychological stability and daily functioning, necessitating continuous access to care. Digital health technologies, such as telemedicine and mental health applications, have emerged as alternative solutions to overcome access barriers in mental healthcare. However, existing research focuses primarily on clinical outcomes rather than the subjective experiences of users, leaving a gap in understanding the deeper meaning and lived realities of individuals engaging with these services. This study employs a phenomenological approach to explore how individuals with bipolar disorder experience digital mental health services, uncovering themes related to accessibility, emotional support, and service limitations. Findings reveal that while digital platforms enhance accessibility and flexibility, they lack the emotional depth required for meaningful therapeutic interactions. These insights suggest that future digital mental health interventions should integrate user-centered features to foster stronger emotional engagement and complement traditional in-person care.
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