Exploring User Experiences in Accessing Digital Health Platforms in Indonesia: A Phenomenological Study on Patients
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Abstract
The rapid development of digital health platforms has significantly transformed healthcare services, especially in improving access to care and enhancing patient engagement. However, the subjective experiences of users with these technologies have been underexplored, particularly in the context of patient engagement and health management. The knowledge gap in existing literature pertains to the lack of understanding of how individuals perceive and experience digital health systems, especially regarding their emotional and social contexts. Here we show that a phenomenological approach can provide deep insights into these experiences by examining the lived experiences of patients using digital health platforms. Data was collected from in-depth interviews with 20 participants, and key themes that emerged included empowerment, frustration, and varying levels of trust in technology. These findings emphasize the need for more patient-centered designs in future developments of digital health technologies. The study contributes to a deeper understanding of digital health systems, suggesting future research to refine and humanize these technologies for broader adoption.
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