User Experience in Utilizing Virtual Reality and Augmented Reality in Medical Learning and Treatment Processes: A Phenomenological Study and Case Study in Hospitals and Clinics in Indonesia
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Abstract
The field of digital health communication has gained significant attention as technology increasingly plays a role in healthcare interactions. Within this context, the experience of medical practitioners and patients in utilizing digital health platforms, such as telemedicine, remains an underexplored area in health communication research. While existing studies have focused on the adoption of digital tools, little is known about the subjective experiences and the deeper meanings associated with these interactions. This study addresses this gap by adopting a phenomenological approach to explore the lived experiences of medical practitioners and patients in digital health communication. Through in-depth interviews with 25 participants, several key themes were identified, including trust, communication barriers, and perceived benefits of telemedicine. Our findings highlight that medical practitioners and patients face challenges in adapting to telemedicine platforms, such as technological literacy and concerns over data privacy, but also recognize significant improvements in healthcare accessibility and patient engagement.These results offer insights into how digital health platforms can be improved to better meet the needs of users and inform future developments in telemedicine. The implications of these findings suggest that a deeper understanding of user experiences is essential for the continued evolution of digital health systems.
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