Exploring Innovative Teaching Experiences in Enhancing Student Participation and Understanding in Higher Educationin the Digital Era
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Abstract
The adoption of digital media in healthcare communication has become increasingly vital, as technological advancements reshape interactions between healthcare providers and patients. However, while much has been studied on the use of digital tools in healthcare, the subjective experiences of both practitioners and patients remain insufficiently explored. A key question is how digital platforms, such as telemedicine applications and communication tools like WhatsApp, shape these interactions and the perceptions of those involved. This study employs a phenomenological approach to explore the lived experiences of healthcare practitioners and patients using digital communication technologies. Through in-depth interviews with 15 practitioners and 20 patients, key themes emerged around the ease of access, trust, and the emotional dynamics of digital interactions, providing insights into how these tools affect patient-practitioner relationships. Our findings suggest that while digital tools offer convenience, they also introduce challenges related to trust and emotional connection, highlighting the need for further research into the emotional and relational dimensions of digital health communication. These results advance our understanding of digital healthcare interactions, offering valuable insights for future studies on improving digital health communication frameworks.
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