Exploring the User Experience of Digital Learning Platforms: A Case Study on the Use of Educational Technology by Teachers and Students in Secondary Schools
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Abstract
Digital health communication has emerged as a crucial area of research, as technology continues to reshape healthcare practices. Specifically, the adoption of digital tools by medical practitioners and patients has raised questions about how these technologies influence communication and decision-making. Despite the growing body of research on health technology, there remains limited understanding of the subjective experiences of medical practitioners and patients in utilizing these digital platforms. This study addresses this gap by employing a phenomenological approach to explore the lived experiences of healthcare practitioners and patients in their interactions through digital media. Through in-depth interviews and thematic analysis, key themes related to trust, communication barriers, and the perceived benefits of digital tools emerged. For example, trust was found to be influenced by the perceived reliability of digital platforms, while communication barriers were often linked to technical challenges and user interface design. Participants also highlighted the time efficiency and accessibility offered by digital tools as major benefits. The findings highlight the complex and multifaceted nature of digital health communication, providing insights into how digital platforms affect healthcare interactions. These results suggest that future research should further explore the implications of these findings in enhancing digital health communication strategies and fostering more effective patient-practitioner relationships.
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