Exploring the Emotional and Psychological Impacts of Patients' Experiences and Perceptions of Cost Reimbursement Policies in Healthcare
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Abstract
Healthcare costs, particularly for chronic conditions, pose significant challenges to patients worldwide. While previous studies have focused on the economic implications of cost reimbursement policies, little is known about how these policies impact the lived experiences of patients. The research gap lies in understanding the emotional, psychological, and social dimensions of patients' experiences with cost reimbursement. Here, we show that a phenomenological approach is essential to uncover the deeper meanings behind patients' perceptions and reactions to these policies. Through a phenomenological approach, in-depth interviews with 15 patients were conducted. We found that while reimbursement policies provided financial relief, they did not fully alleviate the emotional anxiety or relational concerns that patients experienced. Participants expressed mixed feelings of relief from reduced financial strain, yet ongoing anxiety about the sustainability and adequacy of these policies. These findings suggest that healthcare policies must address both the financial and emotional needs of patients. The study contributes to a more holistic understanding of healthcare policy by emphasizing the importance of incorporating patients’ subjective experiences in policy evaluations, urging future research to explore these dimensions further.
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