Exploring the Experiences and Perceptions of Policymakers on Digital Transformation in Public Governance Indonesia

Abstract

Digital transformation in public policy has gained significant attention due to its potential to enhance governance, transparency, and efficiency. However, the subjective experiences of policymakers navigating these changes, particularly in relation to constitutional principles and human rights, remain largely underexplored. The knowledge gap in this area lies in understanding how digitalization impacts the decision-making processes and experiences of those involved in policy creation and implementation. In this study, we employ a phenomenological approach to investigate the lived experiences of policymakers in the executive and legislative branches concerning digital reforms and their implications for human rights and constitutional law. Through in-depth interviews with key participants, we identify that digital tools both improve efficiency and transparency but also introduce significant challenges in balancing technological advancements with legal protections. The findings highlight the dual nature of digital transformation, emphasizing the need for a careful and balanced approach to policy reforms. These results offer critical insights that can inform future policy decisions by guiding the ethical integration of digital tools in governance, as well as suggesting avenues for future research focused on the evolving relationship between technology, governance, and human rights.