Practitioners' Experiences in Implementing Digital Technology to Enhance Efficiency and Responsiveness in Supply Chains within the Manufacturing Industry
Main Article Content
Abstract
Innovation in operations and supply chain management plays a crucial role in enhancing efficiency and responsiveness in the manufacturing industry, especially with the growing adoption of digital technologies. Despite the increasing implementation of digital tools such as IoT, AI, and Big Data Analytics, little is known about the subjective experiences of practitioners involved in this transformative process. This study explores the lived experiences of supply chain managers and digital transformation specialists to understand the challenges, strategies, and impacts of digital technology adoption on operational efficiency and responsiveness. Using a phenomenological approach, in-depth interviews were conducted with 10 practitioners in the manufacturing sector, followed by thematic analysis to extract key insights. The findings reveal four main themes: enhanced operational efficiency, cultural and organizational resistance, strategic adaptation through collaborative learning, and improved supply chain responsiveness. Participants emphasized that while digital technologies significantly optimize productivity and decision-making, cultural resistance and skill gaps present substantial challenges. These insights contribute to a deeper understanding of the experiential dynamics in digital transformation within supply chains and offer practical strategies for overcoming implementation barriers. This study highlights the importance of a human-centered approach to digital innovation, suggesting that future research should explore longitudinal impacts of digital integration on organizational culture and performance metrics.
Article Details
Section
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Baskerville, R., Capriglione, F., & Casalino, N. (2020). IMPACTS, CHALLENGES AND TRENDS OF DIGITAL TRANSFORMATION IN THE BANKING SECTOR. Law and Economics Yearly Review, 9, 341–362. Scopus.
Cheng, L. (2022). Decision Modeling and Evaluation of Enterprise Digital Transformation Using Data Mining. Mobile Information Systems, 2022. Scopus. https://doi.org/10.1155/2022/2380100
Devlin, C. (2020). Digital social innovation and the adoption of #plantech: The case of coventry city council. Urban Planning, 5(4), 59–67. Scopus. https://doi.org/10.17645/up.v5i4.3214
Hsu, C.-H., Zeng, J.-Y., Chang, A.-Y., & Cai, S.-Q. (2022). Deploying Industry 4.0 Enablers to Strengthen Supply Chain Resilience to Mitigate Ripple Effects: An Empirical Study of Top Relay Manufacturer in China. IEEE Access, 10, 114829–114855. Scopus. https://doi.org/10.1109/ACCESS.2022.3215620
K.E.K, V., Nadeem, S. P., Meledathu Sunil, S., Suresh, G., Sanjeev, N., & Kandasamy, J. (2022). Modelling the strategies for improving maturity and resilience in medical oxygen supply chain through digital technologies. Journal of Global Operations and Strategic Sourcing, 15(4), 566–595. Scopus. https://doi.org/10.1108/JGOSS-10-2021-0088
Kovynyov, I., & Mikut, R. (2019). Digital technologies in airport ground operations. NETNOMICS: Economic Research and Electronic Networking, 20(1), 1–30. Scopus. https://doi.org/10.1007/s11066-019-09132-5
Rojek, I., Mroziński, A., Kotlarz, P., Macko, M., & Mikołajewski, D. (2023). AI-Based Computational Model in Sustainable Transformation of Energy Markets. Energies, 16(24). Scopus. https://doi.org/10.3390/en16248059
Sarfraz, M., Ye, Z., Dragan, F., Ivascu, L., & Artene, A. (2022). Digital Transformation Strategy and Environmental Performance: A Case Study. International Journal of Computers, Communications and Control, 17(6). Scopus. https://doi.org/10.15837/ijccc.2022.6.5029
Sastararuji, D., Hoonsopon, D., Pitchayadol, P., & Chiwamit, P. (2022). Cloud accounting adoption in Thai SMEs amid the COVID-19 pandemic: An explanatory case study. Journal of Innovation and Entrepreneurship, 11(1). Scopus. https://doi.org/10.1186/s13731-022-00234-3
Schislyaeva, E. R., & Plis, K. S. (2021). Personnel management innovations in the digital era: Case of Russia in covid-19 pandemic. Academy of Strategic Management Journal, 20(SpecialIssue2), 1–16. Scopus.
Shishkin, A. N., Timashev, E. O., Solovykh, V. I., Volkov, M. G., & Kolonskikh, A. V. (2019). Bashneft digital transformation: From concept design to implementation. Neftyanoe Khozyaystvo - Oil Industry, 2019(3), 7–12. Scopus. https://doi.org/10.24887/0028-2448-2019-3-7-12
Trivedi, S. (2023). Blockchain Framework for Insurance Industry. International Journal of Innovation and Technology Management, 20(6). Scopus. https://doi.org/10.1142/S0219877023500347
Wang, G., Liu, Z., Zhang, D., & Chu, M. (2023). Steel Enterprise Innovation Infrastructure(SEII) and its research development. Kang T’ieh/Iron and Steel, 58(9), 2–14. Scopus. https://doi.org/10.13228/j.boyuan.issn0449-749x.20230268
Weber-Lewerenz, B. (2021). Corporate digital responsibility (CDR) in construction engineering—Ethical guidelines for the application of digital transformation and artificial intelligence (AI) in user practice. SN Applied Sciences, 3(10). Scopus. https://doi.org/10.1007/s42452-021-04776-1
Xiao, X., & Zheng, Z. (2022). New Power Systems Dominated by Renewable Energy Towards the Goal of Emission Peak & Carbon Neutrality: Contribution, Key Techniques, and Challenges. Gongcheng Kexue Yu Jishu/Advanced Engineering Sciences, 54(1), 47–59. Scopus. https://doi.org/10.15961/j.jsuese.202100656
Zhang, Y., & Zhao, J. (2023). Integrating the Internet of Things and Computer-Aided Technology with the Construction of a Sports Training Evaluation System. Computer-Aided Design and Applications, 20(S2), 89–98. Scopus. https://doi.org/10.14733/cadaps.2023.S2.89-98