The Effect of E-Learning-Based Communication Training on Patient Experience: A Quasi-Experimental Study at RSUD Aek Kanopan

Abstract

E-learning is a flexible and effective training tool in healthcare, particularly essential for nurses and general practitioners, as it enhances their communication skills and clinical knowledge, ultimately influencing patient satisfaction. The objective of this study is to examine the effects of e-learning communication training for nurses on patient experience at RSUD Aek Kanopan, Indonesia. A quasi-experimental pretest-posttest design was utilized, involving 461 inpatients who completed specific HCAHPS survey items prior to and following the structured communication training of nurses through the E-Gov Labura platform.  Chi-square analysis was employed to compare five communication indicators across groups. Results indicated statistically significant enhancements in all patients experience metrics following the intervention. Significant improvements were observed in nurses' listening skills (OR=35.011), procedural guidance (OR=33.701), and adherence to scheduled care (OR=35.134), demonstrating a marked enhancement in communication practices after the e-learning program. While findings were significant across all indicators, the study is limited by its quasi-experimental single-site design and reliance on self-reported patient experience measures, which may restrict generalizability. The findings underscore the significance of mobile-based e-learning in enhancing patient-provider communication and improving the quality of hospital services. The incorporation of structured e-learning modules into clinical training represents a cost-effective and scalable approach to enhancing patient satisfaction and care outcomes.