Employee Experiences with HRM Policy Changes in Indonesian Technology Companies: A Phenomenological Study

Main Article Content

Rima Rachmawati

Abstract

Employee experiences in response to Human Resource Management (HRM) policy changes in technology companies remain a crucial but underexplored area. While previous research has examined HRM policies in general, less attention has been paid to the lived experiences of employees navigating changes in these policies. This study aims to address this gap by exploring how employees in Indonesian technology companies experience HRM policy changes, particularly those related to remote work, performance evaluation, and organizational flexibility. Using a phenomenological approach, we investigate the meanings attributed by employees to their experiences with these HRM changes. Data were collected through in-depth interviews with 25 employees across various roles in technology companies. Thematic analysis revealed key themes such as uncertainty, flexibility, and communication in the face of policy changes. These findings contribute to a deeper understanding of how employees interpret and adapt to HRM policy shifts, offering valuable insights for improving HRM practices in technology companies. This research provides important implications for HR managers in designing and implementing policies that better support employee engagement and well-being.

Article Details

Section

Articles

References

Barclay, L. J., Kiefer, T., & El Mansouri, M. (2022). Navigating the era of disruption: How emotions can prompt job crafting behaviors. Human Resource Management, 61(3), 335–353. Scopus. https://doi.org/10.1002/hrm.22095

Cucino, V., Del Sarto, N., Ferrigno, G., Piccaluga, A. M. C., & Di Minin, A. (2024). Not just numbers! Improving TTO performance by balancing the soft sides of the TQM. TQM Journal, 36(3), 900–919. Scopus. https://doi.org/10.1108/TQM-01-2022-0034

Grobelna, A. (2019). Effects of individual and job characteristics on hotel contact employees’ work engagement and their performance outcomes: A case study from Poland. International Journal of Contemporary Hospitality Management, 31(1), 349–369. Scopus. https://doi.org/10.1108/IJCHM-08-2017-0501

Laiho, M., Saru, E., & Seeck, H. (2022). “It’s the work climate that keeps me here”: The interplay between the HRM process and emergent factors in the construction of employee experiences. Personnel Review, 51(2), 444–463. Scopus. https://doi.org/10.1108/PR-09-2020-0663

Li, Y., Soomro, M. A., Khan, A. N., Han, Y., & Xue, R. (2022). Impact of Ethical Leadership on Employee Turnover Intentions in the Construction Industry. Journal of Construction Engineering and Management, 148(7). Scopus. https://doi.org/10.1061/(ASCE)CO.1943-7862.0002303

Mahadevan, J., & Schmitz, A. P. (2020). HRM as an ongoing struggle for legitimacy: A critical discourse analysis of HR managers as “employee-experience designers.” Baltic Journal of Management, 15(4), 515–532. Scopus. https://doi.org/10.1108/BJM-10-2018-0368

Malik, A., Budhwar, P., Mohan, H., & Srikanth, N. R. (2023). Employee experience –the missing link for engaging employees: Insights from an MNE’s AI-based HR ecosystem. Human Resource Management, 62(1), 97–115. Scopus. https://doi.org/10.1002/hrm.22133

Malik, A., Budhwar, P., Patel, C., & Srikanth, N. R. (2022). May the bots be with you! Delivering HR cost-effectiveness and individualised employee experiences in an MNE. International Journal of Human Resource Management, 33(6), 1148–1178. Scopus. https://doi.org/10.1080/09585192.2020.1859582

Malik, N., Tripathi, S. N., Kar, A. K., & Gupta, S. (2022). Impact of artificial intelligence on employees working in industry 4.0 led organizations. International Journal of Manpower, 43(2), 334–354. Scopus. https://doi.org/10.1108/IJM-03-2021-0173

Meijerink, J. G., Beijer, S. E., & Bos-Nehles, A. C. (2021). A meta-analysis of mediating mechanisms between employee reports of human resource management and employee performance: Different pathways for descriptive and evaluative reports? International Journal of Human Resource Management, 32(2), 394–442. Scopus. https://doi.org/10.1080/09585192.2020.1810737

Nguyen, L. G. T., & Pham, H. T. (2020). Factors affecting employee engagement at not-for-profit organizations: A case in Vietnam. Journal of Asian Finance, Economics and Business, 7(8), 495–507. Scopus. https://doi.org/10.13106/JAFEB.2020.VOL7.NO8.495

Oosthuizen, R. M., Tonelli, L., & Mayer, C.-H. (2019). Subjective experiences of employment equity in South African organisations. SA Journal of Human Resource Management, 17. Scopus. https://doi.org/10.4102/sajhrm.v17i0.1074

Stankevičiūtė, Ž., & Savanevičienė, A. (2019). Can Sustainable HRM Reduce Work-Related Stress, Work-Family Conflict, and Burnout? International Studies of Management and Organization, 49(1), 79–98. Scopus. https://doi.org/10.1080/00208825.2019.1565095

Todisco, L., Tomo, A., Canonico, P., & Mangia, G. (2023). The bright and dark side of smart working in the public sector: Employees’ experiences before and during COVID-19. Management Decision, 61(13), 85–102. Scopus. https://doi.org/10.1108/MD-02-2022-0164

Umeh, C., Cornelius, N., & Wallace, J. (2023). Exploring equality, diversity, and inclusion in multiethnic settings: A context-sensitive approach. Human Resource Management Journal, 33(1), 148–169. Scopus. https://doi.org/10.1111/1748-8583.12441

Yang, J., & Arthur, J. B. (2021). Implementing commitment HR practices: Line manager attributions and employee reactions. International Journal of Human Resource Management, 32(16), 3339–3369. Scopus. https://doi.org/10.1080/09585192.2019.1629986

Zacher, H., & Rudolph, C. W. (2022). Researching employee experiences and behavior in times of crisis: Theoretical and methodological considerations and implications for human resource management. German Journal of Human Resource Management, 36(1), 6–31. Scopus. https://doi.org/10.1177/23970022211058812