Digital Transformation in Manufacturing: A Practitioner's Perspective

Abstract

The field of supply chain management and operations has seen significant advancements in recent years, particularly with the integration of digital technologies such as Internet of Things (IoT), artificial intelligence (AI), and big data analytics. However, the challenge remains in understanding how practitioners in manufacturing industries experience and navigate these innovations within their operational and supply chain systems. While much research has focused on the technical aspects of technology adoption, less is known about the lived experiences and meanings associated with these changes from the perspective of managers and leaders. This study aims to explore how manufacturing practitioners perceive and interpret the integration of digital technologies into their operations and supply chains. Using a phenomenological approach, the study uncovers the essence of these experiences, highlighting the challenges, benefits, and impacts of technology adoption. Data was collected through in-depth interviews with senior managers and supply chain leaders, revealing key themes related to the integration difficulties, operational efficiencies, and enhanced responsiveness. The findings suggest that while technology adoption is challenging, it significantly enhances operational performance and responsiveness to market changes. These insights provide practical implications for managers and leaders in the manufacturing industry, suggesting strategies to overcome integration challenges and leverage digital technologies for improved efficiency and market adaptability.  These results contribute to a deeper understanding of the human and organizational factors influencing digital transformation in manufacturing and offer valuable insights for future research in this area.