Hearing the Voices of the Marginalized: The Communication Experiences of Marginalized Communities in Accessing Public Information
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Abstract
Access to public information is essential for social participation and civic engagement. However, marginalized communities face systemic barriers, including digital inequality and limited media literacy, which hinder their ability to obtain and interpret information. While prior studies have explored structural solutions, little is known about how individuals experience and respond to these challenges. This study employs a phenomenological approach to explore the lived experiences of marginalized individuals in accessing public information. Using in-depth interviews and interpretative phenomenological analysis, the findings reveal that individuals rely on alternative communication networks, community figures, and adaptive strategies to navigate systemic barriers. The results highlight the emotional, psychological, and social dimensions of information access, underscoring the limitations of conventional media policies. This study contributes to the discourse on digital inclusion by emphasizing the importance of considering subjective experiences in developing effective communication strategies. Future research should further explore cultural and regional variations in information accessibility and investigate emerging digital solutions that can bridge existing gaps.
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