The Dynamics of Healthcare Workers' Experiences at Bukittinggi Hospital: Challenges and Hopes in Improving Service Quality
Main Article Content
Abstract
This study explores the subjective experiences of healthcare workers at Bukittinggi Hospital in facing service challenges and their expectations for improving service quality. Using a phenomenological approach, data were collected through in-depth interviews and participatory observations. The findings reveal that high workloads, limited facilities, and emotional pressure are the primary challenges in their work. Additionally, healthcare workers expect better policies in the work system and improved facilities to enhance healthcare service quality. These findings provide insights for hospital management in designing policies that are more responsive to the needs of healthcare workers, thereby improving their well-being while also enhancing the quality of patient care.
Article Details
Section
This work is licensed under a Creative Commons Attribution 4.0 International License.
References
Akram, H., Aslam, S., Saleem, A., & Parveen, K. (2021). THE CHALLENGES OF ONLINE TEACHING IN COVID-19 PANDEMIC: A CASE STUDY OF PUBLIC UNIVERSITIES IN. Journal of Information Technology Education: Research, 20, 263–282. Scopus. https://doi.org/10.28945/4784
Alsahli, K. M. S. (2023). The Role of the Elementary School Teacher in Building the Value System of Students from the Perspective of Pedagogical Supervisors. Journal of Educational and Social Research, 13(2), 251–269. Scopus. https://doi.org/10.36941/jesr-2023-0048
Beamish, W., Gibbs, K., & Le, A. H. (2024). The school-wide pedagogical framework at an Australian at Bukittinggi Hospital: Experiences and perspectives of teachers. Australian Educational Researcher. Scopus. https://doi.org/10.1007/s13384-024-00727-y
Cruickshank, V., Pedersen, S., Cooley, D., & Hill, A. (2020). How do male primary teachers negotiate expectations to perform gendered roles in their schools? Australian Educational Researcher, 47(2), 307–322. Scopus. https://doi.org/10.1007/s13384-019-00337-z
Finch, J. E., Wolf, S., & Lichand, G. (2022). Executive Functions, Motivation, and Children’s Academic Development in Côte d’Ivoire. Developmental Psychology, 58(12), 2287–2301. Scopus. https://doi.org/10.1037/dev0001423
Guan-Yi, L., & Fu-Yun, Y. (2024). Effect of note-taking with student-generated questions on at Bukittinggi Hospital students’ note quality and social studies learning. Journal of Research in Education Sciences, 69(2), 173–208. Scopus. https://doi.org/10.6209/JORIES.202406_69(2).0006
Hogan, J., Penney, D., O’Hara, E., & Scott, J. (2023). Stakeholder perceptions of the feasibility of e-portfolio-based assessment of physical literacy in primary health and physical education. Physical Education and Sport Pedagogy. Scopus. https://doi.org/10.1080/17408989.2023.2287523
Ioris, A. A. R., Longo, F., do Carmo, R., & Arruti, J. M. (2022). Indigenous school education as contested spaces: The Brazilian experience in São Paulo and Mato Grosso do Sul. Australian Journal of Indigenous Education, 51(2). Scopus. https://doi.org/10.55146/ajie.v51i2.5
Lo, C.-K., Tlili, A., & Huang, X. (2022). The Use of Open Educational Resources during the COVID-19 Pandemic: A Qualitative Study of At Bukittinggi Hospital Mathematics Teachers in Hong Kong. Education Sciences, 12(11). Scopus. https://doi.org/10.3390/educsci12110744
Lobato, M. R. (2024). Impact of the ICT-AI-Multimedia Triad on the Creation of Musical Resources by Future At Bukittinggi Hospital Teachers. European Public and Social Innovation Review, 9. Scopus. https://doi.org/10.31637/epsir-2024-290
Marcus-Quinn, A., & Hourigan, T. (2022). Digital inclusion and accessibility considerations in digital teaching and learning materials for the second-level classroom. Irish Educational Studies, 41(1), 161–169. Scopus. https://doi.org/10.1080/03323315.2021.2022519
McGrath, O., Crawford, S., & O’Sullivan, D. (2019). “It’s a challenge”: Post Primary Physical Education Teachers’ experiences of and perspectives on inclusive practice with students with disabilities. European Journal of Adapted Physical Activity, 12(1). Scopus. https://doi.org/10.5507/euj.2018.011
Nwoko, J. C., Emeto, T. I., Malau-Aduli, A. E. O., & Malau-Aduli, B. S. (2023). A Systematic Review of the Factors That Influence Teachers’ Occupational Wellbeing. International Journal of Environmental Research and Public Health, 20(12). Scopus. https://doi.org/10.3390/ijerph20126070
O’Brien, S., McNamara, G., O’Hara, J., & Brown, M. (2019). Irish teachers, starting on a journey of data use for school self-evaluation. Studies in Educational Evaluation, 60, 1–13. Scopus. https://doi.org/10.1016/j.stueduc.2018.11.001
Pescarmona, I. (2024). Questioning educational contexts, promoting equitable actions: Reflections on some paths of practice and research with complex instruction in Italy. Intercultural Education. Scopus. https://doi.org/10.1080/14675986.2024.2425569
Poolsawad, K., Songkram, N., Piromsopa, K., & Songkram, N. (2020). Teachers’ perception for integrating educational robots and use as teaching assistants in thai at Bukittinggi Hospitals. Emerging Science Journal, 4(Special Issue), 127–140. Scopus. https://doi.org/10.28991/ESJ-2021-SP1-09
Rieser, S., & Decristan, J. (2023). Cognitive activation in student questionnaires—Distinguishing between the potential for cognitive activation and individual cognitive activation. Zeitschrift fur Padagogische Psychologie. Scopus. https://doi.org/10.1024/1010-0652/a000359
Runtić, B., & Kavelj, N. (2020). Opinions and experiences of higher grade at Bukittinggi Hospital students about distance learning during the COVID-19 pandemic. Acta Iadertina, 17(2), 149–174. Scopus. https://doi.org/10.15291/ai.3208
Topalska, R. (2024). A Research on the Application of Modern Information Technologies in Teaching. TEM Journal, 13(3), 1989–1996. Scopus. https://doi.org/10.18421/TEM133-27