The Analysis of Service Quality in Managing the Credit Card for Cumulative Activities at the Student Affairs Division of Ujung Pandang State Polytechnic
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Abstract
This research aims aims to find out how the service at Student Affairs Department of the State Polytechnic of Ujung Pandang Student Section, The problem being studied in this research is the service that is still not well in managing the Credit Card for Cumulative Activities (K4) which results in problems for students when taking care of the supporting files for the final exam. This research uses quantitative methods. The data collection method uses a questionnaire with a sampling technique using insidential sampling for the final semester students who have taken care of the Credit Card for Cumulative Activities. The data obtained were then processed and analyzed using a frequency distribution table. The findings reveal that the service quality of Credit Card management for Cumulative Activities at the Student Affairs Section of the Ujung Pandang State Polytechnic is rated poorly, with a Community Satisfaction Index score of 2.98. The service quality was classified as C, indicating that the management of Credit Cards for Cumulative Activities is not optimal. Key areas identified for improvement include settlement time, handling of complaints, suggestions and input, and facilities and infrastructure.
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