Exploring the Dynamics of Digital Interpersonal Communication: A Phenomenological Study of Employee Experiences in Digital Organizational Settings
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Abstract
In recent years, digital communication has become central to organizational interactions, yet the subjective experiences of employees navigating these digital spaces remain underexplored. This study adopts a phenomenological approach to investigate how employees experience and interpret interpersonal communication in digital organizational settings. Using semi-structured interviews and virtual workplace observations, the study identifies key themes such as the adaptation of communication strategies, the emotional impact of digital interactions, and the role of technology in shaping communication practices. Findings reveal that while digital tools offer efficiency, they often lack the emotional depth and immediacy of face-to-face communication, requiring employees to develop new strategies for meaningful connection. This study contributes to the literature on organizational communication by offering a deeper understanding of the lived experiences of employees in digital work environments. Practical implications include the need for organizations to enhance digital communication strategies through video interactions, emotional intelligence training, and clearer communication norms to foster more effective and human-centered virtual workspaces.
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